JOB OPPORTUNITIES (scroll to bottom to download job application)

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STORE MANAGER

Job Description: Rent King is currently seeking a Store Manager for multiple locations.

Job Objectives: Increase store revenue and profit by developing team of employees who are trained and committed to providing total customer satisfaction; manage the assets of store, and develop future Store Managers for the company. Accomplish these tasks in a manner that is consistent with the company Mission Statement. 

Essential Job Functions:

• Monitor and ensure excellence in customer satisfaction
• Create, manage and execute plans to increase sales and revenues
  
• Monitor and improve upon the skills of all employees
• Monitor and ensure account management activities in accordance with company policies, procedure, and performance standards
• Maintain the store in rent ready condition and keep employees informed of promotions and product
  
• Set specific, measurable goals for store performance, customer satisfaction and employee development
• Use the company sales programs to manage employee selection, training, motivation, evaluation, coaching, and guidance
• Provide leadership to all employees
  
• Manage and adapt the stores direction based on the review and analyzing of various reports
• Manage the stores inventory by ordering, receiving and transferring product to ensure revenue growth
• Organize and follow-up on all daily activities both routine and not, including the scheduling of employees to meet the needs of the store
• Manage and secure all assets of the store
• Ensure all policies, procedures, and performance standards are followed and adhered to
• Any other duties assigned by Divisional Manager/Key Operator  

• A clean and valid Florida Drivers License
  
• A successful background in retail or restaurant management
• Strong interpersonal skills;outstanding math, verbal, and problem solving skills
• Ability to work 50-60 hours weekly
• Must be highly self-motivated and strong team leader

• Store merchandise;Store vehicles;Computer Terminal;Telephone; Calculator;Hand trucks and tools; Cleaning material and machines

ASSISTANT STORE MANAGER

Job Description: Rent King is currently seeking a Assistant Store Manager for multiple locations.

Job Objectives: To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, included but not limited to: Assist in the execution of the RENT KING sales program and account management process; Help manage the location by following and enforcing policies and procedures; Assist directly in areas of deficiency; Assist in the training of employees; Train to be an effective store manager.

Essential Job Functions:

• Prospect for new business by assisting with the RENT KING sales program
• Take rental order over the phone and the sales floor
  
• Organize,delegate, and follow up on all daily activities using the planner
• Maintain the store in rent ready condition and keep employees informed of promotions, products, or policy changes
• Monitor and improve the sales skills of employees
• Develop, implement, and monitor weekly sales plans with specific measurable goals
• Run reports, manage assets, and inventory as required or directed
• Assist market managers as required for timely completion of work including field activities, calls and performance standards
• Manage product services, NSF checks, and assist in ordering merchandise
• Follow all policies, procedures, and company performance standards
• In the store managers absence, the assistant manager will assume the responsibility of the store and perform in that capacity
  
• Any other duties assigned by the Store Manager or senior management

• A clean and valid Florida Driver's License
• A successful background in retail or restaurant management
• Strong interpersonal skills;outstanding math, verbal, and problem solving skills
• Ability to work 40-50 hours weekly
• Must be highly-self motivated and a strong team leader.

• Store merchandise;Store vehicles;Computer Terminal;Telephone;Calculator;Hand trucks and tools; Cleaning materials and machines
  

Job Type: Full Time

MARKET MANAGER

Job Description: Rent King is currently seeking a Market Manager for multiple locations.

Job Objectives: To provide total customer satisfaction and assist in the growth of the store by performing the essential job functions described below, including but not limited to: the timely renewal of existing accounts; protection of company assets; maintaining current information on customers;taking rental payments; recording customer information or requests; keeping the store rent ready; and assisting in sales activities. 

Essential Job Functions:

Ensure the timely renewal of existing accounts in accordance with company guidelines and performance standards; or when necessary, arrange for return of the merchandise without damaging the company reputation of relationship with customer

• Review past due accounts and prioritize
• Contact customers with past due accounts to sell the timely renewal of the account via the telephone or in field visit
• Schedule the return of merchandise when circumstances require such action
  
• Keep accurate, up to date records of all activity taken on past due accounts
• Recommend actions to be taken on customers who refuse to renew or return merchandise

• Assist in answering the phone with the approved greeting with enthusiasm
• Assist customers in product decisions both in store and on the phone
• Assist in taking rental orders
• Assist in rental verification as needed
• Print rental agreements as needed; explain Rental Agreements
• Handle customer service issues as needed
• Schedule customer service issues as needed
• Schedule customer services including delivery, products service, and return of merchandise, and enter the transactions on the planner
• Process a variety of customer transactions through the computer including rental payments, cash sales, early purchase options, and customer returns
• Perform customer call backs after deliveries when needed
  
• Insure customer satisfaction by training them on the operation of rental merchandise
• Load carry- out merchandise such as computers into customer vehicles 

• Return merchandise from customers home as needed
• Distribute sales flyers while in the field
• Assist in loading and unloading of company and vendor trucks at the store and warehouse

• Perform telemarketing as needed
• Solicit  referrals from current and prospective customers
• Manage accounts to reduce customer returns
  

• Put price tags on merchandise as per company policy
• check merchandise for proper operation
• Work with the store team to keep the store clean and organized, to include, vacuuming the floor;dusting and cleaning the merchandise; cleaning the windows and entry door as needed; backroom clean and organized; outside areas clean to include from sidewalk, parking lot and dumpster area
• Hook up, display and price tag items as needed

• Receive merchandise into the store
• Transfer merchandise to and from other locations
• Process paperwork for return of rental merchandise
• Follow all cash handling procedures
• Perform daily and weekly vehicle inspections as required
• use proper equipment to move rental merchandise and protect it from damage
• Insure the security of merchandise at the store and in customers homes
• Drive safely and obey all traffic laws

• A clean and valid Florida Drivers License
• High school diploma or equivalent
  
• Basic reading and math skills
• Effective listening, speaking and customer service skills
• Pass drug screen and background check

• Store merchandise;Store vehicles;Computer Terminal, telephone, Calculator;Hand truck and tools; Cleaning materials and machines.

CUSTOMER SERVICE REP. (CSR)

Job Description: Rent King is currently seeking a customer Service Representative for multiple  locations.

Job Objectives: To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, including but not limited to: sales activities; keeping the store rent ready; maintaining accurate customer files and information; taking rental payments.

Essential Job Functions:

Ensure each customer receives total customer service by helping to create a friendly environment, which included greeting and acknowledging every customer promptly; assisting with sales and service requests;

• Greet and acknowledge customers
• Answer the phone with the approved greeting enthusiastically
• Assist customers in product decisions both in the store and on the phone
• Take rental orders
• Print rental agreements
• Close rental agreements
• Handle customer service issues in a timely manner
• Schedule customer services properly including delivery, service, returns, schedules on the planner and insure time lines are followed
• Process various transactions through the computer including rental payments, cash sales, early purchase options, and returns
• Assist in delivery callbacks when necessary
• Load carry out merchandise into customer vehicles
• Insure customer understanding of the operation of rental merchandise

• Prospect for new business by following the RENT KING sales program
• Perform telemarketing
• Solicit referrals from existing and prospective customers
• Give the store managers suggestions on products and merchandise orders
• Work with the store team to set weekly, monthly, and quarterly goals

• Make and place price tags on merchandise following company policy 
• Check merchandise for proper operation
  
• Work with the store team to keep the store clean and organized, to include: vacuuming the floor;dusting and cleaning merchandise;cleaning the windows and entry door as needed; backroom clean and organized; outside areas clean to include front sidewalk,parking lot and dumpster areas
• Hook up or setup merchandise on the showroom floor
• Use effective merchandising techniques to display merchandise
• maintain the correct P.O.P in the store
  

• Learn features and benefits of rental merchandise
  
• Stay abreast of all current promotions and offers
• Make recommendations to store manager to market product that is idle for more than 90 days

• Receive merchandise in the store
• Transfer merchandise to and from other locations
  
• Assist in building and maintaining customer files to include all necessary paperwork
• Process paperwork on merchandise returned from rental
• Follow cash handling procedures
• Insure the security of merchandise at the store
• Make all merchandise to identify it as the company's
  
• Use proper equipment to move rental merchandise and protect it from damage
  

• Review past due account and prioritize
• Contact customers with past dues accounts and sell timely renewal of the agreements
• Schedule to return of merchandise when needed
• Keep accurate records of all activities taken on past dues accounts 

• A clean and valid Florida Drivers License 
• High school diploma or equivalent; two years retail, rental or sales experience; basic reading and math skills; effective speaking, listening, and customer skills; ability to follow written and verbal instructions;
• Pass drug screen and background check.
  

• Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines

DELIVERY SPECIALIST

Job Description: Rent King is currently seeking a product Delivery Specialist for multiple locations.

Job Objectives: To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, including but not limited to: delivery of merchandise to customers, providing merchandise service, returning merchandise, sales support, vehicle maintenance, and keeping the store rent- ready.

Essential Job Functions:

Timely completion of services to customers including delivery of merchandise, service, and return of merchandise.

• Execute delivery and set-up of merchandise at the time requested by the customer
• Return merchandise from customers as requested or scheduled
  
• Perform customer service calls
• Deliver and return loaner merchandise
• Load and unload merchandise at the store, warehouse, and at customers home as needed

• Clean, and refurbish merchandise returned from rental to like-new condition to the greatest extent possible to maximize future terms
• Check merchandise for proper operation and advise Store Manager of issues
  
• Work with store team to keep the entire store clean and organized, to include: vacuuming the floor, dusting and cleaning the merchandise, cleaning the windows and entry doors, keeping the backroom clean, tagged, and organized, and keeping the areas outside the store clean to include the parking lot, sidewalk and dumpster area.
• Set up and assemble merchandise on the showroom floor for proper operation, visual appeal, and organization by product type
  
• Keep refurbishing cart stocked with supplies and inform manager of needs
• Unload merchandise shipped from vendors and place in according to instructions given by supervisor

• Perform daily and weekly inspections of company vehicles to insure safe operation
• Use the proper equipment and furniture protection pads when moving or transporting merchandise
• Mark all merchandise appropriately to identify as company property
• Insure the security of merchandise at the store and in customers home
  
• Drive safely and obey all traffic laws
• Insure the security of the vehicle and merchandise loaded on during transport, loading and unloading
  

• Answer phone when needed with the approval greeting in an enthusiastic fashion
• Handle customer service issues in a timely and effective manner
• Have customer complete any necessary delivery/callback form
• Train customers on the operation of their rental products 
• Schedule customer services including delivery, product service, and return of merchandise, and enter it on the planner

• A clean and valid Florida Drivers License
  
• High school diploma or equivalent;basic reading and math skills; good speaking, listening, and customer skills; ability to follow written instructions; ability to follow diagrams, illustrations, maps, or written instructions in the assembly or installation or merchandise
• Pass drug screen and background check

• Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines
  

Why Work for Rent King?

You won't find a better team to belong to than the one at Rent King! Take you first step to joining the fastest growing rental purchase company in Florida and email your resume to  sharon.rentking@verizon.net or fax: 813.241.0560

Click here to download a job application